Organic Launches Next Generation of BT.com

Press Release: ORGANIC LAUNCHES NEXT GENERATION OF BT.COM

ORGANIC LAUNCHES NEXT GENERATION OF BT.COM

Release Date: 15 September 2000

bt.com offers greater functionality and personalisation to help customers
find their way on-line

London, 15 September 2000 — Organic, Inc. (Nasdaq: OGNC) today announced
its completion of the first stage of a major re-design of BT’s portal
http://www.bt.com which acts as a gateway to information on
all of the services the company offers its consumer and business users.
Organic Inc., a leading international Internet professional services firm, has
worked with BT to revise the existing site and to put in place a framework
for future development. The new site features innovative navigation,
enhanced functionality and greater personalisation to enable BT to
communicate more effectively on-line.

The primary home page has been restructured to make key areas within the
site easily identifiable. Organic has revamped the navigation to include
a pull down menu system and quick links to key BT services, unearthing
hidden areas on the site that have the potential to generate high traffic
including directory enquiries, bill payment and call management. In addition, the site has been updated to highlight BT promotions and encourage greater customer interaction and feedback. Organic has also developed BT’s
implementation of BroadVision, using the platform to introduce new levels
of personalisation to support the company’s service delivery to its different
customer segments.

Organic will also be working alongside BT and its portfolio of other
agencies to migrate over 100 existing sites into this new simpler single
site, using a design system it has created. The system defines not only
look and feel and layout, but also a strategic and technical framework.
Organic will continue to provide guidance to BT internal stakeholders and
their agencies on how to work within the design system.

John Baker, Managing Director of Organic’s London office commented, “We
were faced with an enormous challenge. Firstly, identify and bring forward the
services of real value to users within the existing site, BT’s hidden
gems. Secondly, create a simple framework and design system which BT can use to develop an online dialogue with its wide range of customers.”

Huw Williams, General Manager of BT Electronic Channels said, “People at
home and work want to use bt.com for a range of activities which were
previously done either by phone or by post. The site supports our
commitment to deliver consistently good service. The innovative design
and use of BroadVision provides new levels of personalisation that will help
us strengthen our relationship with consumers and respond to their changing needs.”

This is the first phase in an ongoing project to provide BT with a unified
presence on-line, bringing together its existing portfolio of sites.
Organic recently completed work on BT’s flagship SME portal http://www.bt.com/sme and Business Store, http://www.bt.com/businesstore

About Organic:

Organic, Inc. (Nasdaq: OGNC), a leading international Internet
professional services firm which targets the customer-to-business market, is built around a “buyer driven” service model that encompasses both traditional
business-to-business and business-to-consumer engagements. Founded in 1993
and based in San Francisco, Organic (<http://www.organic.com/>) has a
history as an industry innovator, having developed the Apache Web server,
and worked on the design of some of the Internet’s earliest Web sites,
including Yahoo! The company’s C2B Internet professional services include
strategic consulting and research, site design, software engineering and
technical program management, online marketing services including media
buying and management, and customer service and fulfilment consulting and
transaction management. Organic has performed work for over 250 clients,
and has gained significant experience by working with both the Global 1000 and emerging Internet companies. The company’s clients include
DaimlerChrysler, British Telecommunications plc, Tommy Hilfiger, Blockbuster, Washington Mutual, and Federated Department Stores, Inc. Organic has offices in the U.S., Canada, Asia, Europe and Latin America. In July 2000, the company
was added to the Russell 2000* Index.

ORGANIC and leaf design, and C2B are service marks or registered service
marks of Organic, Inc. or its subsidiaries in the United States and in
other countries. Other trademarks and service marks referenced are marks of
their respective owners.

About BT.com:

British Telecommunications plc is one of the world’s leading providers of
telecommunications services. Its principal activities include local, long
distance and international telecommunications services, mobile
communications, Internet services and IT solutions. BT has operations in
more than 30 countries worldwide, with ventures in the Republic of
Ireland, France, Switzerland, Spain, Germany, Italy, Belgium, the Netherlands,
Sweden, New Zealand, Japan, Singapore, Malaysia, Korea, Latin America and
India. BT and AT&T have also created Concert, the leading global
telecommunications company serving multi-national business customers,
international carriers and Internet service providers worldwide.

For further information

Please contact

Bernie McAndrew/Christian May

Organic Press Office

Gnash Communications

Tel : 0207 243 4443

bernie@gnash.co.uk

Source: Sourcewire

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